Refund and Returns Policy

Delivery and Payment Terms

Returns
You have the right to return goods within 14 days of receipt. The return shipping costs and risk are the responsibility of the buyer. Please ensure the items are returned in their original packaging, and send us photos of the unpacked goods via email. Returns that are not in the original packaging cannot be accepted.

Pickup of Goods
You have the option to pick up the goods in person. No additional charges will apply for this option.

Shipping Risk
The risk of damage or loss during shipping is entirely borne by the buyer. We recommend using a traceable shipping method when returning items.

Import Duties and Taxes
We are not responsible for any additional costs arising from local taxes, import duties, or other charges imposed by the local authorities of the country where the goods are delivered. The buyer is responsible for paying these fees.

Responsibility for Seizure
In the event that goods are seized by local authorities because they are prohibited in the destination country, we are not responsible for any costs or damage. It is the buyer’s responsibility to ensure that the item can be legally imported into their country.

Payment
Goods will only be shipped or delivered once full payment has been received. We accept payments via WOOCommerce (Debit and Credit card, Bancontact, EPS, iDEAL, Przelewy24 (P24), Apple Pay and Google Pay), PayPal, Direct bank transfer and Cash on delivery (only by picking up from the store).